No matter how focused your business is on customer satisfaction, the occasional complaint is inevitable. Whether they occur in person at a physical store or through online channels, these complaints ...

Around four suspected overdoses, either fatal or nonfatal, in Warren County have been reported to staff in a 24-hour period, according to the Alliance for Positive Health. NEWS10's Anthony Krolikowski ...

Over the last eight years, our NBC 5 Responds and Telemundo 39 Responde teams have logged more than 61,000 consumer concerns and helped recover $6.35 million on behalf of North Texans. We wanted to ...

Solving customer complaints at first contact means better customer satisfaction and retention. That is the goal, but how do you get there? What steps can you take to improve your first-touch ...

We collaborate with the world's leading lawyers to deliver news tailored for you. Sign Up for any (or all) of our 25+ Newsletters. Some states have laws and ethical rules regarding solicitation and ...

The Federal Motor Carrier Safety Administration is seeking public input by July 7 about its planned revision to the National Consumer Complaint Database that handles complaints against unsafe and ...

One of the most unpleasant parts of any contracting job or business is dealing with complaints. Rather than treating them as an ugly necessity, there are many ways to minimize the confrontation and ...

Consumers who have an issue with the actions of or a service provided by a public utility can file a complaint with the Department’s Consumer Affairs and Public Information Division (CAPI). CAPI staff ...

New York state recently saw a record number of flu cases, according to the New York State Department of Health. NEWS10 spoke with the commissioner and a local pharmacist about the skyrocketing cases ...