Despite the fact that customer service jobs often involve selling and sales jobs often involve service, interviews are typically unique to each position. Sales job interviews tend to emphasize the ...

"As companies reimagine their products and experiences to win in the AI era, the need for trusted customer insights has never been greater," said Eric Johnson, CEO of UserTesting. "By bringing ...

Tlacael Esparza is the co-founder and CTO of Sensory Percussion. This post is part of the Lessons Learned series featuring NYU entrepreneurs’ first-hand accounts of challenges faced in starting a ...

opportunities. Yet this approach, which traditionally pays for itself with a handsome dividend (one of my most recent client interviews revealed a 6 figure engagement), is probably one of the most ...

Employees who deal directly with customers are a company's public face. Their behavior and actions directly impact the image of a company and shape how the public sees a business. To make sure you are ...

Marketing has never been so competitive. With the cost of living increasing and inflation rising, customers are being more frugal than ever, plus, with people being shown up to 5000 ads a day, we ...

UserTesting, a provider of customer insights, has acquired User Interviews, providers of a participant recruitment platform for user research, market research, and artificial intelligence training.

One year after emerging from stealth, Strella has raised $14 million in Series A funding to expand its AI-powered customer research platform, the company announced Thursday. The round, led by Bessemer ...