It’s a shame that customer service doesn’t always get the respect and attention it deserves because it’s among the most important ingredients in any business’s success. There’s no better marketing ...

You’ve got to hand it to people who work in customer service and those who handle complaints. They’re in thankless jobs that ...

A frustrated customer recently turned his broadband problem into a viral online protest. Getting tired of filing complaints, the Airtel user took a unique appro ...