(1) The most common occurrence of the term is the vendor's technical support section on its website. The knowledge base includes a repository of articles and a search capability. In many cases, the ...
There is no shortage of note-taking and PKM software out there. Like many, I've experimented with endless tools to build an effective system to manage ever-growing information. Surprisingly, the ...
How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...
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