In April 1991 Business Week ran a cover story entitled, “I Can’t Work This ?#!!@ Thing,” about the difficulties many people have with consumer products, such as cell phones and VCRs. Today, more than ...
The Human and Sociotechnical Systems Research (HSSR) Program at NSI advances the scientific study and engineering of people interacting with technology. We design and evaluate systems that are ...
AI systems are incredibly efficient, but what happens when they need to make critical decisions that could impact customers directly? This is where the concept of “Human in the Loop” (HITL) in AI ...