In April 1991 Business Week ran a cover story entitled, “I Can’t Work This ?#!!@ Thing,” about the difficulties many people have with consumer products, such as cell phones and VCRs. Today, more than ...

The Adjutant General’s (AG) Corps is the lead proponent with the responsibility and mandate to ensure that human resources (HR) capabilities, as an integral part of the sustainment warfighting ...

The Human and Sociotechnical Systems Research (HSSR) Program at NSI advances the scientific study and engineering of people interacting with technology. We design and evaluate systems that are ...

In this chapter, we report our broad conclusions related to each of the themes we introduced at the start of the report. These conclusions reflect detailed consideration of (1) our research into ...