'I hate customer-service chatbots': The consumer-AI refund relationship is off to a rocky start

Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry ...
ZDNet

VoIP customer service has problems, challenges

I've been reading a new article called The Growing Pains of VoIP: Managing Customer Care. It's in this month's edition of Billing World and OSS Today magazine. When it comes to customer service, some ...
Fox Business

Americans are fed up with bad customer service, increasingly seek 'revenge' over it

Customer service problems in the U.S. have hit unprecedented levels, and Americans have become increasingly aggressive in their efforts to address those issues, according to new data. But experts say ...
NBC News

Consumer gripes hit record levels over purchases needed ‘to get through each day’

It’s not just you: More U.S. customers than ever before report experiencing product and service problems. That’s according to the National Customer Rage Survey, a study of 1,000 respondents that has ...
Fox Business

As customer problems hit a record high, more people seek ‘revenge’

Americans are encountering more problems with companies’ products and services than ever before, and a higher proportion of them are actively seeking "revenge" for their troubles, a new study has ...
news10nbc

News10NBC Investigates: Billing and customer service problems continue at RG&E

ROCHESTER, N.Y. — Despite a year-long News10NBC Investigation and assurances from the CEO of RG&E that things are turning around, the billing and customer service issues at the utility continue. Over ...
Entrepreneur

Why Customer Service Still Sucks — and How To Fix It

For years, customer service has frustrated both businesses and consumers. Long wait times, disjointed communication, and inconsistent service have dissatisfied many customers, creating significant ...
WGAL

National Customer Rage Survey finds growing frustration with product, service problems

EXPLAINS, YOU ARE NOT ALONE FOLKS. IT’S CALLED THE NATIONAL CUSTOMER RAGE SURVEY AND THE LATEST EDITION OF THIS SURVEY SHOWS THAT MORE AMERICANS ARE NOT ONLY HAVING PROBLEMS WITH PRODUCTS AND SERVICES ...
kcra.com

Middle Class Tax Refund had problems with customer service and fraud, audit finds

WITH WHAT TO WATCH FOR TONIGHT. TROUBLES, TRACKING FRAUD, UNANSWERED CALLS AND FRUSTRATED CALIFORNIANS TODAY, FOR THE FIRST TIME, WE’RE GETTING ANSWERS ABOUT WHAT HAPPENED WITH THAT MIDDLE CLASS TAX ...
CMS Wire

Customer Service Recovery: Turning Problems Into Trust

I have a favorite customer service anecdote that I’ve been using in most of my workshops for many years. Some may even say that I need a new story! However, the reason I stick with this story is ...

The Problem Isn’t Your Customer Experience—It’s Retention

Customer experience isn’t the goal; retention is. Learn how CX, loyalty and NPS drive customer retention, reduce churn and ...