How ServiceNow uses internal AI pilots to launch successful customer tools

ServiceNow's AI tools, developed internally under Kellie Romack, aim to boost IT services. The company noted more than 240 AI ...

Orica sets up AI governance to scale

Orica worked with Deloitte to stand up the AI control tower, which serves three key purposes. First, it is used to collect ...
Diginomica

Knowledge 2023 - ServiceNow looks beyond general purpose generative AI to domain-specific use cases

ServiceNow demonstrated some live examples on stage during its keynote this week at Knowledge 2023, which highlight the interesting interplay between process automation and generative AI. ServiceNow ...

Novaworks AI HR Platform Expands ServiceNow Total Workforce Narrative

Novaworks has launched an AI native Human Capital Management operating system on the ServiceNow platform. The company has ...
SiliconANGLE

ServiceNow expands its generative AI toolbox with case summarization and text-to-code

ServiceNow Inc. said today it’s expanding its Now Assist family of artificial intelligence features with the launch of two brand new capabilities. The new features include Case Summarization, which ...
Diginomica

ServiceNow CEO says process optimization is the “single biggest generative AI use case in the world today”

Upon releasing the company’s Q1 2024 earnings, ServiceNow CEO Bill McDermott outlined why the digital workflow vendor sees huge opportunity with generative AI. Digital workflow vendor ServiceNow has ...
ZDNet

ServiceNow's 4 key AI principles and why they matter to your business

ServiceNow is a $9 billion platform-as-a-service provider. Just about 20 years old, the Santa-Clata, Calif.-based company focused initially on IT service management, a strategic approach to managing ...
VentureBeat

ServiceNow resolves 90% of its own IT requests autonomously. Now it wants to do the same for any enterprise

ServiceNow is handling 90% of its own employee IT requests autonomously, resolving cases 99% faster than human agents. On Thursday it announced the product technology it wants to use to do the same ...
Seeking Alpha

Uncovering The Value Proposition Of ServiceNow: A Compelling Case For Investment

ServiceNow is a consolidator of point solutions, offering a platform that integrates with existing IT architecture and applications. The company's value proposition for Fortune 500 companies lies in ...