BLR announced that TrainingToday, its workforce training platform, has been awarded in the Best Advance in Learning ...

Workforce management (WFM) began as a scheduling process but has since grown into a complex framework for maintaining human capital, budgeting and scheduling for your workforce. Workforce management ...

The prevalence of advanced artificial intelligence tools is changing the nature of work in many industries. As AI increasingly takes on repetitive and simple tasks, employers now need employees to ...

The Labor Department is funding skills programs in shipbuilding, manufacturing, construction, and other critical sectors to strengthen workforce readiness and improve safety outcomes nationwide. The U ...

Federal agencies are under mounting pressure to modernize their aging human resources and workforce management systems. According to the U.S. Office of Personnel Management (OPM), approximately 75% of ...

Drexel University has developed a hospitality training program which brings Drexel’s faculty, external corporate partners, and industry experts under one custom training initiative to support, train, ...

A new report finds that Colorado’s approach to preparing its workforce isn’t sustainable and calls for a structural overhaul of the state’s postsecondary and workforce system to address a growing ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

As tax and HR professionals, we aren’t the only ones watching our industries transform. Social, economic, cultural and technological change is disrupting almost every industry and occupation. Here are ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. A contact center is every customer’s first call for answers ...