In many industries, contact centers are still thought of as cost centers—places to handle complaints and basic inquiries at ...

Visiting students can Apply for the summer term. For better or worse humanity is heading down the virtual rabbit hole. We’re ...

The Oasis researchers document a vulnerability chain that can be initiated from any website the AI agent (or its user) visits ...

Jodie Gallagher, Head of UK IFA Products at FE fundinfo, looks at how AI is being used to strengthen the operational backbone ...

Marion Superior Court Judge Clayton Graham ruled that the Indiana Department of Correction failed to respond to the Capital Chronicle’s June 2024 public records request within a reasonable time and ...

Many people don’t understand their pension plan’s value and fall prey to short-term thinking, a new report says ...

News from the week beginning 23rd February included items from @Workday, @ThomsonReuters, @Sirion, @Rootstock, @Nintex, @Freshworks, @Epicor, @CybageSoftware, @BlackLine and @AeraTechnology ...

A recent exchange on LinkedIn about the EMS industry got me thinking about the many good, bad and ugly NPI processes I have ...

CHAMP Cargosystems, a global leader in air cargo technology, has rolled out a significant update to its Cargospot Weight & Balance solution, expanding support to a broader range of freighter aircraft, ...

Registration for Air Cargo Forum 2026 is now officially open, and with the full event schedule published, attendees and ...

Sophie Koonin discusses the realities of large-scale technical migrations, using Monzo’s shift to TypeScript as a roadmap. She explains how to handle "bends in the road," from documentation and ...

Debt-for-nature swaps and conservation funds to halt biodiversity loss are gaining traction as governments link ecosystem ...