AI, automation and smarter staffing are flipping the old script — efficiency and customer experience no longer have to ...

As we drove through southwest Memphis, KeShaun Pearson told me to keep my window down—our destination was best tasted, not viewed. Along the way, we passed an abandoned coal plant to our right, then ...

Please hold: Washington is coming for customer service. This week, FCC chairman Brendan Carr proposed rules aimed at bringing more call-center work back to the United States, including disclosure when ...

Carr says the FCC will hold a vote this month on reforms to encourage companies to bring call centers to the US. The agency will also look into a proposal that would “require call takers to be ...

Add Yahoo as a preferred source to see more of our stories on Google. FIRST ON FOX — The Federal Communications Commission (FCC) will vote on a proposal to improve customer service at call centers by ...

A Discover Financial Services Inc. call center collective asked a district court to give them preliminary approval of a proposed $15 million settlement ending their Fair Labor Standards Act lawsuit.

BRUSSELS, Feb 3 (Reuters) - Long delays to get power grid connections are challenging Amazon's (AMZN.O), opens new tab plans to expand data centers in Europe, the company told Reuters, as industries ...

Add Yahoo as a preferred source to see more of our stories on Google. Olivia Rodrigo is speaking out as outrage continues to mount over recent deadly encounters involving the United States Immigration ...

European law enforcement authorities dismantled a fraud network operating call centers in Ukraine that scammed victims across Europe out of more than 10 million euros. Authorities from the Czech ...